The Florida Department of Health in Palm Beach County is still without an online portal to register for the COVID-19 vaccine, and FOX 29 has learned it’s due in part to the software that county health officials planned to use crashing in another county.
A spokesperson for the Department of Health in Palm Beach County told Contact 5 the county planned to use Microsoft Bookings for individuals to book vaccination appointments online.
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“At Pinellas county CHD, they launched to public [sic] on Monday, Jan 4 at noon. At 12:15 the system failed due to too many requests,” the spokesperson wrote FOX 29 in an email.
However, the same spokesperson told FOX 29 on Jan. 5 the county was in the final stages of testing its online registration portal.
The county health department's website at the time also mentioned transitioning to a web-based appointment system.
FOX 29 requested an interview with Dr. Alina Alonso, director of the Department of Health in Palm Beach County, to discuss the agency’s decision to use the software, but received no response.
According to Microsoft's website, the Microsoft Bookings software "is an online and mobile app for small businesses who provide services to customers on an appointment basis."
"Examples of businesses include hair salons, dental offices, spas, law firms, financial services providers, consultants and auto shops," the company's website notes.
“[It’s] very bizarre to use that,” Alan Crowetz, WFLX FOX 29‘s internet and security expert, said.
Crowetz is the president and CEO of InfoStream in West Palm Beach.
"It's designed for a booking here and there," Crowetz said, noting, "an individual or one firm, but to have mass bookings, it's not exactly designed for that purpose."
Crowetz described the county health department's decision to use the software "like putting a square peg in a round hole."
Crowetz also said web portals, like the one the county health department intended to use, should be tested first.
“All these kinds of programs that run in the cloud need to be tested for volume,” Crowetz told FOX 29.
As the county lacks an online registration portal, FOX 29 continues to hear stories of frustrated seniors struggling to schedule a vaccination appointment.
A single email address, email@example.com, remained the only option to book appointments through the county after a single phone number crashed due to the volume of calls.
Dr. Alina Alonso announced Tuesday the email address would be deactivated so they could focus on scheduling the 200,000 people already in the queue.
FOX 29 shared this latest development with state Sen. Bobby Powell, D-West Palm Beach.
“At one point, I was told that there was a portal,” Powell told FOX 29.
When asked who told him, Powell added, "That came directly from the Department of Health ... here."
Powell said he intends to find out more about what happened.
"I think the rollout here has been a complicated process," Powell said.